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At what point is it cost prohibitive to bring in a consultant?
How do you solve those smaller issues outside your knowledge base?
How do you improve your level of support on a day-to-day basis?
Inquire about the iConsortium’s iONLINE support service!
iONLINE goes beyond any normal remote support service. With our expansive membership, and technical solutions, your teams can be provided with a reliable, budget friendly support plan. Why try to battle a support center scenario, where you are never able to speak with the same individual twice, and the support members are unfamiliar with your business and your system? The iONLINE portfolio was designed to provide our customers with a defined team of support members - senior consultants not junior support personnel. These consultants are equipped with the technology to be on your system ready to support within minutes from any location. Our Service Level Agreement will provide multiple tiers of support, and our tools that are included with the solution will improve issue recognition and isolation, while reducing resolution time.
Why struggle with issues? Gone are the days of flying a consultant across the country to resolve problems. There is no need to trade experience for locality. Get to know your consultants and be confident in the fact that they will be there for you when you need them.
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| Experienced | Flexible | Talent |
| Knowledge of SOX compliance impact
Extensive experience with change management best practices
Proactive recommendations for issue reduction
4-tier escalation procedures
Issue, document, and task tracking suite provided with SLA reporting
Direct call center account access
Mobile system access from anywhere on the globe
Proprietary control center dashboard for proactive monitoring of system activities
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Contract Options:
Scalable managed services from retained ad hoc support to 24X7 outsourcing
Budget compatible service level flexibility
Supplemental development and application support option available by request
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All CNC support personnel are Oracle Certified EnterpriseOne Product Champions
In depth knowledge of all platforms, databases, and web application servers
Seated on Oracle EnterpriseOne Performance Task Force
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You should outsource your JD Edwards system management because:
- Your company is not IT focused
- You are suffering staff turnover
- You are expanding to a global footprint requiring 24x7 operations
- You need more redundancy in your business critical application support
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